Machérre
Common Questions About Virtual Acne Treatment
Published Apr 21, 2025 ⦁ 4 min read

Common Questions About Virtual Acne Treatment

Virtual acne treatment simplifies skincare by connecting you with dermatologists online. Here's how it works and what to expect:

  • How It Works: Upload your skin photos and medical history securely. Dermatologists analyze them and provide a personalized treatment plan within 24 hours.
  • Who Benefits: Ideal for teens, busy professionals, and students. Best for mild to moderate acne.
  • Steps:
    1. Submit your medical details and skin photos.
    2. Attend a virtual consultation for diagnosis and treatment.
    3. Monitor progress with regular photo uploads.
  • Success Rates: 62.5% of virtual patients see clear skin in six months, compared to 50% with in-person care.
  • Pros: Saves time, offers convenience, and provides immediate follow-ups.
  • Cons: Requires good internet and may not suit severe acne cases.

Quick Comparison:

Feature Virtual Care In-Person Care
Time per visit ~30 minutes ~1 hour 51 minutes
Provider time/session 35 minutes 27 minutes
Six-month success rate 62.5% clear skin 50% clear skin
Follow-up access Immediate via portal Scheduled office visits
Progress monitoring Photo uploads In-office exams

Virtual acne care is a convenient option for mild cases, but in-person visits may be better for severe conditions.

Steps in Online Acne Consultations

Before Your First Session

Using your secure Macherre portal, make sure to:

  • Upload details about past acne treatments, current medications, and any allergies.
  • Take clear, well-lit photos of your skin using a smartphone, tablet, or webcam.

Once you've uploaded everything, you're ready to move on to the live consultation.

During Your Consultation

Initial Assessment
You'll fill out a questionnaire that covers the severity of your acne, your treatment history, overall health, and how you've responded to past treatments.

Visual Evaluation
A board-certified dermatologist will review your photos and questionnaire to provide a remote diagnosis.

Personalized Treatment
Based on the evaluation, you'll get tailored recommendations for medication and skincare, along with instructions for use and information about potential side effects. All recommendations will be available on your secure Macherre dashboard, where you can also message your provider during the follow-up period - no office visits needed.

Online Assessment Methods

Digital Skin Analysis Tools

Virtual skin assessments leverage teledermatology technology, achieving a diagnostic accuracy of 80–90%. During these consultations, clinicians rely on standardized scales to evaluate your skin condition:

Research indicates that 62.5% of teledermatology patients with mild-to-moderate acne achieved clear or nearly clear skin within six months. Once diagnosed, you'll be asked to regularly upload photos of your progress for remote review. These images are submitted securely through your Macherre dashboard and typically reviewed within 24 hours.

Progress Monitoring

Clinicians continuously monitor your acne severity (IGA), satisfaction levels (VAS), and quality of life (DLQI) to fine-tune your treatment plan. Adjustments are made via the Macherre portal, often within a 24-hour window. Studies show patients report high satisfaction (an average VAS score of 8.2 out of 10) and save an average of 1 hour and 21 minutes compared to traditional in-person visits.

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How to use our Dermatology service | Teladoc Health

Teladoc Health

Pros and Cons of Online Acne Care

Let’s take a closer look at the benefits and challenges of virtual acne treatment.

Main Advantages

Online acne care makes professional skincare more accessible. For instance, patients using Macherre's teledermatology services saw 62.5% achieving clear or nearly clear skin within six months, compared to 50% for in-person care.

Common Challenges

While online acne treatment offers convenience, it does come with a few hurdles:

  • Dermatologists spend more time per virtual session (35 minutes) compared to in-person visits (27 minutes).
  • Requires a stable internet connection and a device capable of capturing clear images.
  • Patients often show lower adherence to treatment plans compared to those attending in-person appointments.

Side-by-Side Comparison

Here’s how virtual and in-person acne care stack up:

  • Patient time per visit: 30 minutes virtual vs. 1 hour 51 minutes in person
  • Provider time per session: 35 minutes virtual vs. 27 minutes in person
  • Six-month success rate: 62.5% clear/nearly clear virtual vs. 50% in person
  • Follow-up access: Immediate through Macherre vs. scheduled office visits
  • Progress monitoring: Photo uploads for virtual care vs. in-office exams

Consider these points to decide whether virtual acne treatment aligns with your needs and lifestyle.

Making Your Decision

When comparing virtual and in-person care, think about whether online treatment fits your needs.

Virtual acne treatment might work well if you:

  • Have mild to moderate acne.
  • Want a personalized treatment plan.
  • Have a packed schedule and need flexibility.
  • Feel comfortable with online interactions.

In-person care might be better if you:

  • Have severe cystic acne that requires a hands-on evaluation.
  • Are using isotretinoin and need regular, close monitoring.

Use these points to help decide which option aligns best with your situation.

Tips for Success

  • Give your treatment at least 4 weeks to show results.
  • Start with lower concentrations to see how your skin reacts.
  • Let your provider know right away if you experience any side effects.
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